Return policy

At Ike-Jimmy, we want you to have a positive shopping experience. If you are not entirely satisfied with your purchase, we offer a straightforward return policy to address your needs.

1. Return Period

You have 30 days from the date of receipt to initiate a return.

2. Eligibility

To be eligible for a return, items must be in their original, unused condition, and in the original packaging.

3. Return Shipping

The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to request a Return Authorisation (RA) number.
2. Clearly mark the RA number on the outside of the return package.
3. Include a copy of your original packing slip or order confirmation inside the package.
4. Ship the return package to the address provided when obtaining the RA number.

5. Refund

Refunds will be processed once we receive and inspect the returned items. If the return is approved, we will issue a refund to the original payment method within 10 business days, excluding any initial shipping charges.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.

7. Questions

If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team.

Note: This return policy is subject to change without notice. Please refer to our website or contact us for the most up-to-date policy information.

By making a purchase from Ike-Kimmy, you acknowledge and agree to the terms of this return policy. We appreciate your business and are here to assist you with any questions or concerns regarding your order.